Yes you can. You have 30 days since you receive the item to return it to us. The item must be in original packaging and you will need to return it to this address: Big River Fish, 768 Paradise Blvd, Hayword, CA 94541, US.
We will update you with a tracking number through email approximately 2-5 days after you place your order.
It will take 12 to 17 business days to receive your order. If you did not receive your order in 17 business days please feel free to send us a message to the contact page by clicking here.
We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products.
Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!
Yes! We ship worldwide. Order over $50 and you will get FREE SHIPPING!
You can contact us by filling out the contact form by clicking here or by emailing email@example.com
We are focused on sourcing the best products our customers, as a result, we are constantly researching and adding new quality products to our store
We have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.
1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.
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